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Computer Glitch Blamed for 'Mo' Money' Tax Refund Delay

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Updated: 2/01/2012 11:10 pm
MEMPHIS, TN (abc24.com) - Several frustrated customers were left saying "no money" after a computer glitch at Mo' Money Tax Services.

A crowd gathered outside a location in southwest Memphis on February 1, 2012 when customers said they were told to come back after 3:00pm to collect their tax refunds. But when they arrived, they found the front door locked.

"I am very upset, because I have been calling and calling; they will not give us a response, they won't say, 'Ma'am, your money is here, or your money is there,' everybody is upset," said Katrice Nelson.

A man who identified himself as a manager of the Mo' Money Tax Services location on South Third and Brooks Road told abc24.com that a computer glitch is behind the delay. He said the company had been in meetings all day trying to straighten out the problem, and hope to have it fixed by Feb. 2nd.

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The views expressed here do not necessarily represent those of abc24 News

trayday28 - 2/27/2012 4:23 PM
0 Votes
Im Kevin Traylor from chicago,IL. I called that number many times And only oce it said mailed. I called again and could get no ansewrs. So I called the bank to see when my refund was and they said there was no refund wit my social on it.... now i dont know if I should file again or even if the tax preparer got my number wrong.

Jerica21 - 2/15/2012 10:19 AM
0 Votes
I am Jerica Mosley from chicago,IL. I did my taxes with this company on January 6,2012. I have yet to recieve a refund. All 17 locations in IL have been closed down. I have been calling the bank this company is with they give a number 855-872-8411, I believe you press 2 in put your social security number in. It will tell you if your money came in to the bank, and when you can expect your check.
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