MEMPHIS, TN--Memphis Light, Gas and Water will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification procedures.
The program was announced by Memphis Mayor A C Wharton Jr. and MLGW President and CEO Jerry Collins Jr. Thursday afternoon.
These residential customers—no matter how much they owe—can pay $275 to reestablish service but are required to enter into a deferred payment plan (not to exceed five months) for their remaining outstanding balances. MLGW would restore service for a minimum of 15 days.
MLGW’s reconnection program starts Friday, July 15, and will be available throughout the current heat wave.
The program only applies to residential customers who have lost one or more services due to non-payment or failure to complete MLGW’s required identification process. Customers also have to have been disconnected within the past six months to be eligible for the program.
“This can be a dangerous time for customers living without utilities,” said Mayor Wharton. “This initiative is further proof of the commitment of the City of Memphis and MLGW to the welfare of our community.”
To participate, eligible residential customers must pay $275 at one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road. MLGW’s community offices are open Monday through Thursday, from 8:30 a.m. - 5:00 p.m., and on Friday from 8:30 a.m. - 6:00 p.m. (with the exception of the Millington community office, which is open from 8:30 a.m. - 4:30 p.m., Monday-Friday). In addition, MLGW will open all of its community offices on Saturdays from 8:30 a.m. -5:00 p.m. until the program ends.
“MLGW recognizes the current high temperatures are a challenge for the residents of Shelby County,” said MLGW President and CEO Jerry R. Collins Jr. “Just as we did last year, we are providing temporary help for our residents so they can obtain relief from the heat wave.”
Last summer, 552 customers took advantage of the reconnection program.
Currently, MLGW enacts its weather-related moratorium policy whenever these conditions exist:
MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers
in Memphis and Shelby County.