MEMPHIS, TN (abc24.com) - First hundreds of tax refunds weren't ready. Now Memphis-area Mo' Money customers are claiming the checks are in, but they can't cash them.
One of Mo' Money's owners calls the reports rumors. Co-founder Markey Granberry is also adamant that none of this is his company's fault and because of that, he said he doubts Mo' Money will reimburse affected customers a portion of the fees they paid his company.
Things were finally quiet on Sunday outside of Mo' Money Taxes after a week of angry customers and police intervention at the main office.
All week the company has been besieged by angry customers who have stood out in the rain for their tax refund checks.
Granberry stated, "You see, Mo' Money's just the button pusher; every tax company in the nation, we're just the button pushers."
But Mo' Money charges to push those buttons, nearly $200 to prepare the taxes and another $190 to file them.
When Mo' Money customer Patricia O'Quinn was asked why she didn't just do her own taxes, she replied, "I don't fool with it; my best friend does, and she said, 'why don't you let me do your taxes?' and I just didn't."
Now O'Quinn waits on her nearly $4,000 return after a week of being told one thing or another. She says she doesn't know what to think. "It is a lot of stuff going on, and it is like they don't seem to care."
"If the system was owned by us, and the glitch was us, and the whole 9 yards, and the whole Internal Revenue Service was us, and everything was us, then we would be responsible, but we can't hold ourselves liable," Granberry said.
Granberry also said check cashing places shouldn't have problems with the checks. If they do, they should call his office to verify them.
As for when customers can finally expect their returns, Granberry said his company can't guarantee a date at this point.