Problems with Desoto County Broadband Access

Reported by: Shelley Orman
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Updated: 12/01/2011 6:38 pm
DESOTO COUNTY, MS (abc24.com) - Could you go a day without using the internet? Imagine not having the web at your home. It's a reality for hundreds of people in DeSoto County who can't get broadband access.

It's a problem across the state, the governor is even trying to solve it.

"I've had people come in with cancer trying to communicate with their family and they can't get internet," says Kourtney Hollingsworth.

Hollingsworth is working with the Mississippi State Extension Service, leading the charge on the governor's new effort to expand broadband in Mississippi.

She says more than 200 DeSoto County residents have requested help with internet access. They live all over the county, primarily in rural areas from Nesbit to Southaven.

"You basically leave the city and go into county areas and that's where broadband is cutting off," she tells abc24.com

"We're all in same boat out here," says Nancy Justice. "When the developer developed the neighborhood he didn't have lay any lines. Phone lines, cable, anything."

Justice lives in Nesbit and subscribes to satellite service, but says it's unreliable.

"We've had to leave home to go to a place that offers free wi-fi to do homework or download or upload a file," she says.

Justice is working with Hollingsworth on an answer. The two put together a petition that everyone in the neighborhood signed.

They're going to present it to companies like Comcast, AT&T and Verizon, hoping they'll see there's a need, and provide a solution.

"It's really mind boggling that at this time we can't get a good internet connection out here," Justice says.

Both women say the internet's no longer a want, but a need.

If you have a problem, call the Mississippi State Extension office at (662) 429-1343
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YAKELA77 - 12/6/2011 6:21 PM
0 Votes
HI,MY NAME IS YAKELA COLLINS. I HEARD THE NEWS ON THURSDAY EVENING ABOUT NESBIT PROBLEM THEY HAD ABOUT INTERNET SERVICE.WELL ONE LADY TOUCH MY HEART WHEN SHE SAID THEY HAD TO LEAVE THEIR HOME AND GO SOME WHERE ELSE TO GET INTERNET SERVICE, NOT ONLY THAT THE CHILDREN COULD NOT DO THEIR HOMEWORK FOR SCHOOL WITH OUT HAVING TO GO TO OTHER LOCATIONS.I HAVE A POSSIBLE SOLUTION FOR THE PROBLEM THAT THE NESBIT RURAL AREAS COMMUNITIES ARE HAVING. I AM A INDEPENDENT REPRESENTATIVE OF 5LINX WHICH IS A TELECOMMUNICATION BUSINESS.WE HAVE A VARITY OF SERVICES THAT WE OFFER ,ONE BEENING WIFI/HOTSPOT FOR YOUR HOME COMPUTER/LABTOP NO PHONE SERVICE REQUIRED FOR THIS TO WORK. YOU MAY CONTRACT ME AT HOME #(662)655-4213 CELL#(662)544-5736 / EMAIL ADDRESS:COLLINSYAKELA@YAHOO.COM P.S. CAN'T WAIT TO BE A SERVICE TO YOU. THANKS

enyal - 12/1/2011 7:54 PM
1 Vote
It's not just Mississippi. I am in Memphis, we pay for AT&T phone & internet. Internet has been sporadic since I got my first laptop 5 yrs ago. Has been worse past 4 months, internet out 16-20 hrs a day, so I have to go to McDonalds or Kroger to use their wi-fi. During the times I have internet, it goes on & off, sometimes every 30 seconds to 2 minutes. AT&T repeatedly schedules technicians to come out, but I wait for days & they never show up. One tech that did come 6 wks ago, said we don't have the extra pair of wires they install in new construction to dedicate to internet. He was unable to repair since we don't have the proper wiring. He said if I still have a problem, call back, which I do several times a week, spending anywhere from 35 minutes to 2 hrs at a sitting on phone or hold with AT&T, at which point they transfer me to repair dept & I get cut off with a recording saying "AT&T is unable to complete this call, please hang up & redial the toll free number you dialed," so I hafta start all over again after 2 hrs on the phone. As I write this, I see my connection has gone out again, so I will have to keep this open till I see connection come back, so I can submit it. AT&T will faithfully & gladly send the bill, but they refuse to get your coverage working. Phone service is crappy, static-y, and we pick up radio on the phone (commercials or rap music.) And I hafta go out once or twice a day to use my computer elsewhere.
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