MEMPHIS, TN (abc24.com) - Another dog vanishes from the Memphis Animal Shelter. Just a year ago it was a pit bill named Kapone, now it's a lab mix named Nola.
For years problems have been reported at the Memphis Animal Shelter. Now a new fancy building and a new administrator hired to crack the employees into shape wasn't enough to prevent Nola from vanishing.
Victoria Henry fights back tears talking about her missing dog.
"I don't know where Nola is, nobody knows where Nola is," she said, "She's my baby, I miss her."
Nola and Henry's other dog, Uno, were picked up by an animal control officer earlier this month when they dug out of their yard and taken to the Memphis Animal Shelter.
When Henry went to the shelter pick up both dogs, workers could only find Uno.
Records show Nola arrived at the shelter but then the trail goes cold. There is nothing showing Nola was adopted, given to a foster family or even euthanized.
"How can you not know where the dog is? I just don't understand, nobody knows."
Shelter Administrator James Rogers told ABC 24 News - off camera. Truth is a series of employee errors is to blame. A data clerk didn't put the correct information into the computer system. Even when told about the mistake, she never corrected it.
Henry says, "I'm angry but I am trying to remain calm."
Rogers says he is investigating, checking surveillance video tape, adoption, foster and euthanasia records. He also says that the employees will be disciplined.
That sounds good, but Henry says truth is, "They've been giving me the runaround. No one knows anything it the same thing, every time I go there I honestly feel they are not doing anything and not trying to investigate this."
The new shelter director admits this shouldn't have happened and promises it won't happen again.
Keep in mind this dog disappeared from the shelter three weeks ago.
Truth is by now those in charge have already gone through the records and tapes trying to figure out how yet another dog disappeared under the city's watch.